Email Support
For general enquiries, account help, and technical support.
support@healthprocureintel.comWe aim to respond within 24 hours on business days.
Enterprise Support
For Enterprise plan customers with dedicated SLA support.
enterprise@healthprocureintel.comPriority response within 4 hours.
Billing & Subscriptions
Questions about payments, invoices, plan changes, or refunds.
billing@healthprocureintel.comInclude your account email for faster resolution.
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Frequently Asked Questions
How do I get my API key?
Sign up for a free account on our homepage. Your API key will be emailed to you immediately. Free tier includes 100 requests per day.
How do I upgrade my plan?
Click any Subscribe button on our pricing section to upgrade via Stripe. Your API key limits will be updated automatically.
How do I cancel my subscription?
Email billing@healthprocureintel.com with your account email. Cancellation takes effect at the end of your current billing period.
Where does the procurement data come from?
We aggregate data from four public sources: TED Europa (EU tenders), SAM.gov (US federal contracts), WHO Procurement (global health), and NHS Supply Chain (UK healthcare). Data is updated in real time.
Is my data secure?
Yes. We use industry-standard encryption, never store payment details (handled by Stripe), and comply with GDPR. See our Privacy Policy for full details.
What if I need a custom integration?
Enterprise plan customers get access to custom integrations, dedicated support, and SLA guarantees. Contact enterprise@healthprocureintel.com to discuss your needs.
Support Response Times
| Plan | Email Response | Support Channel |
|---|---|---|
| Free | 48 hours | |
| Basic | 24 hours | |
| Pro | 12 hours | Priority email |
| Enterprise | 4 hours | Dedicated support + SLA |